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FAQ

How do I place an order?

To place an order online, simply click on the item you want to purchase, add it to your basket and proceed to the checkout. If you need help placing an order online please get in touch with our customer support team. 

 

How do I know my order has been placed?

Once you have placed an order online you will receive a confirmation email of your order. This will contain your order number, delivery details and a summary of the item(s) you have ordered. If you have placed an order online and have not received a confirmation email please get in touch with our customer support team. 

 

Can I place an order over the phone?

Yes you could call and order by telephone or email and pay by bank transfer or Paypal.

 

How many people can I get around a table?

On average you can fit the following:

  • 90cm / 3ft : 2-4 people

  • 120cm / 4ft :  4-6 people

  • 150cm / 5ft :  6 people

  • 180cm / 6ft :  6-8 people

  • 210cm / 7ft :  8 people

  • 240cm / 8ft :  10 people

  • 270cm / 9ft : 10-12 people

  • 300cm / 10ft : 12 people

 

Bear in mind that if you squeeze in more seating the end chairs will not be able to be pushed under the table when not in use.

Benches allow for more people to sit around a table, especially if some are kids! For example a 6ft table with one bench and the rest as chairs will easily accommodate 8 people.

 

Do you sell to commercial customers?

Yes, we are pleased to deal with trade and one off customers who may be looking for tables for a bar/restaurant/coffee shop or any type of commercial venue. In all cases discounts will be subject to minimum order and value. We also sell wholesale to a variety of resellers, chains and independent retail shops.

 

Do you have a showroom?

We don't have a showroom but you are more than welcome to visit our workshop to view sample tables. We are located in Galashiels in the Borders. To arrange a visit drop us an email.

 

Can you make custom pieces?

We can make tables to any size so if you need a non-standard width, length or height please get in touch. We have made a variety of custom styles for both private customers and commercial outlets so please just ask.

 

Why has the price changed?

At Edinburgh Table Company we try to offer competitive pricing on all of our products. This means that from time to time the prices on our website may vary. We are unable to refund the difference in price if your order has already been processed. If you have purchased an item in the last 24 hours please get in touch with our customer service team.

 

Do I have to pay sales tax / VAT?

For retail customers, all of our prices on our website already include VAT at the current UK rate.

TABLE CARE GUIDE

We want you to get the most out of your beautifully handcrafted table. That’s why we recommend all of our customers follow our quick and simple table care guide to ensure your table gets the TLC it deserves!

 

How is my table top finished?

Our table tops are finished with a durable wax that cures like a varnish within 3 weeks of application. They are dry to the touch within minutes and hardened after 1 day but it takes several weeks to fully cure. During this time they are susceptible to water marks and scratches. We would always recommend using place mats for mealtimes, coasters for hot drinks and placing any heavy objects on a cloth to protect your table. Any spills should be wiped up immediately with a dry cloth.

 

After the first 3 weeks they are splash-proof but not 100% waterproof. This means that water spills, food spills etc. will not mark the table if wiped up after the end of a meal for example. 

 

How can I clean my table top?

Tables can be wiped with a damp cloth or mild cleaner/wipe. Avoid using harsh detergents as any solvents or chemicals may break down the wax which over time will make your table top less durable. 

 

How do I maintain the surface?

To refresh the surface of your table we recommend re-waxing at least once a year. Every 6 months would be preferable.

 

To do this simply use a mid grade sandpaper (80-120 grit) and gently rub the surface by hand in line with the grain. This removes the previous wax. Your sandpaper will quickly clog up with the old wax so change frequently. If desired you can finish with a lighter grit (180 or higher) to give a super soft smooth finish before waxing however this is not a necessity for our rustic style of tables.

 

Apply several light coats of a soft furniture wax as directed by the tin, leaving a few hours or a day in between. If you re-wax too soon before the wax has dried you will simply be lifting the first coat and re-doing it. Each brand is slightly different so follow their own instructions.

 

We suggest Brixwax, Fiddes or Liberon for high quality finishes. Our standard finish is a mid tone ‘antique brown’ wax but you can choose any tone to lighten or darken your table top. 

 

Help! My table got scratched!

Sand back the table as above on the area required, don’t be afraid to use some pressure as you will need to remove the wax layer as well as the very top surface of the wood. Apply wax as above, leaving plenty time in between for your wax to dry.

 

What if I want a more durable finish?

For a much more hardwearing finish you can opt for a matt varnish or waterproof hard wax oil. These leave more of a shine on the surface but are a useful option for those with youngsters or for commercial environments.